How does this work?
It's simple - you find the relevant item on our website and sell it to us for a price that is displayed. We also give you the option of buying it back anytime upto 60 days from the day of sale
How do I get cash against my item?
Please complete the process on our site and get a QR code in less than a minute. Once you get the QR code, you can select the nearest member store to deposit your item and collect cash. We also have an At Home service, so that you can do the entire deal from the comfort of your home or office
How do I know I am getting a good price?
Our prices are very competitive because they are based on the best bids placed by second hand dealers across the country. As dealers compete to buy your device at their highest price, you are always assured of the best price on our network
What happens if the store doesn’t accept the condition of my item?
Our condition descriptions are clearly stated to help you make the right selection. When you visit the shop, the shop manager uses our App to verify the condition of your device and our system then automatically confirms the price based on your exact condition. Fast, easy and no haggling!
How safe is my asset?
The member store will keep your item carefully in a tamper proof one-time-sealable bubble package with a unique identification code (UIC) printed on the envelope. This package will only be opened by you when you return to collect your device. More than 8000 customers have gone through this process hassle free, so you can rest assured you are in safe hands
What about my data?
We recommend you back-up all your data and clear this from your device before handing it over. Although your device is securely stored, the dealer is not responsible for loss or misuse of your data.
What documents do you require to process the deal?
You need to produce any of the below in original please (no copies or photos)
- Emirates ID
- Driving Licence
- Passport (you don't have to be a UAE resident to use our service)
Do I have to produce proof of ownership of an asset?
No, we do not require that. Just an original government issued photo ID
I am a tourist. Can I still get cash against my item?
Yes you can! Just bring your valid original Passport as proof of identity.
My Visa is expiring very soon or has already expired. Can I still get cash against my item?
Yes you can! Just bring your original passport or government issued photo ID
Can the store owner refuse to pay me the agreed cash amount?
The store owner can refuse to complete the deal under the following conditions:
- You do not have an original Government issued Photo ID
- You are not able to log out of your account (iCloud or Google Drive)
- Your item condition is not as you had described. In this case our system will recalculate the new value of your device based on the correct condition
Can I extend the BuyBack Date for my item?
Yes you can. Your BuyBack price is valid for 60 days from the date you sold your device. You are free to extend the BuyBack date anytime within this period for the same BuyBack price by paying a nominal extension fee. You can also extend this beyond the 60 days at the latest market price
Can I BuyBack my item after the BuyBack date?
Once the BuyBack Date has expired, the dealer has the right to sell the item to any customer at their complete discretion. If the asset is still in their stock, you will need to negotiate a purchase price directly with them. This price will most likely be higher than your confirmed BuyBack price. Please contact us if you need assistance with this
Can I send someone to pick up the cash or buyback my item later?
No. The member store will pay cash to you since you confirmed the deal on our system. They will verify your identity with an original Government issued photo ID. Similarly, you will need to reproduce an original Government issued photo ID when you want to BuyBack your item
What happens if I don’t come back to buy back my item?
Absolutely Nothing! We only send you reminders for your convenience and, if you choose not to BuyBack, our member shops will always be happy to serve you again.
Is there any age limit to do this?
Yes, you have to be at least 18 years of age to use our service
Can you pick up my item from me?
Yes. We are happy to announce that we now offer our @Home service. Please click the @Home option after you get a price. Of course you can always visit your nearest member store if you prefer to do so
So am I taking a Loan when I do a BuyBack?
No you are not. With a Loan, you would borrow money from a bank or finance company against a collateral asset (like a house or car) and it becomes mandatory that return the amount with interest. Any delays or defaults in payment lead to additional penalties, a hit on your credit score and even legal consequences.
In contrast, when you do a BuyBack with us, you are selling your asset to a licensed dealer at the highest market price, making the dealer the legal owner of the asset. However, you also have an Option (but NOT the obligation) to return before your selected date and Buy Back the asset at a pre-agreed price.
So, unlike a Loan, there is NO pressure to pay back, NO penalties and absolutely NO impact on your personal Credit Rating - Plus, if you choose not to Buy Back your asset, you can always return and do another deal in the future
How do you compare to selling my watch online for cash?
When selling a Used Luxury Watch, you have a number of choices. You can place a classified advertisement and negotiate with buyers yourself. You can also place this ‘on consignment’ with a number of used luxury watch dealers and wait for a customer to make an offer.
At NorthLadder, we get our prices from reputed Quality Fine Luxury Watch Dealers from around the world including the US, UK and Europe. Our dealers provide a CONFIRMED PRICE to Buy your watch NOW for cash with an option to Buy it Back.
Our dealers compete in a blind auction (that means no one knows what others have bid) and the highest bid winner gets your deal! So you can Sell your watch now for instant cash OR get cash temporarily and still have the option to buy your watch back for a preset price.
No hidden fees, No haggling and No strings attached
Is my watch safe during assessment and storage?
Safety of your watch is our topmost priority. We have gone to great lengths to ensure that your asset is handled by technicians with 10+ years of experience and trained directly by some of the top watch brands in the world. Our member Ateliers (workshops) are world class facilities equipped with manufacture-quality machines and tools to cover the most complex movements.
Once your watch is assessed by them, they seal it in your presence in a single-use tamper-proof package and store this in their high security vaults for the duration of your deal. So if you select a BuyBack option, once the package is sealed, you are the only person who would re-open the sealed package when you return to BuyBack your precious watch. It doesn't get any better than this!
Who owns the Watch while it is stored with you?
In all our BuyBack deals, customers sell the watch to our Purchasing Agent who is the legal owner for the duration of the deal. You are selling your watch and NOT taking a loan against it. Therefore, you have no obligation to BuyBack your watch. The watch is stored securely with our custodian (a world-class and highly respected Atelier) until your BuyBack date. After that, the Purchasing Agent is free to sell the watch at their discretion.
What happens if I don’t return by the BuyBack date?
Absolutely Nothing! The Purchasing Agent is free to sell the watch at their discretion and we are always happy to serve you again. We only send you reminders for your convenience and you are never under any obligation to BuyBack.
Can I extend the BuyBack Date for my Watch?
If your first BuyBack date was less than 60 days from when you sold the Watch, you CAN extend the BuyBack date for the rest of the period for the same BuyBack price by paying an Extension Fee.
For example, if you did a deal to BuyBack in 40 days, you can extend this date for an additional 20 days by paying a fee to make the total BuyBack date 60 days from the date you sold the Watch. To extend it beyond 60 days, we get a new price from our dealer network. This price could be higher or lower than your original BuyBack price and you would either receive or pay the difference to extend the deal.
Can I BuyBack my Watch after the BuyBack date?
Once the BuyBack Date has expired, the dealer has the right to sell the watch to any customer at their complete discretion. If the asset is still in their stock, you will need to negotiate a purchase price directly with them. This price will most likely be higher than your confirmed BuyBack price. Please contact us if you need assistance with this
What does the BuyBack Service Fee cover?
BuyBack Service Fees charged by the Purchasing dealer includes
How do you apply VAT to this deal?
VAT only applies to you if you return to BuyBack the Watch. If you have a receipt showing you paid VAT in the UAE when you originally bought your watch, then you only need to pay VAT on the deal service fee (the difference between your Sell and BuyBack price) However, if you do not have a receipt OR purchased the watch in the UAE before January 1st 2018, then you will need to pay VAT on the full BuyBack price of the Watch.
If you are returning to do a second BuyBack deal for the same Watch, then VAT will only be applicable on the deal service fees